Customer care | Sweetpea And Sage

At Sweetpea & Sage, we strive to ensure our customers have the best experience possible. We put our customers first and have their best interest at heart. If you have any issues or concerns, please contact us and we will do our best to help. We’re dedicated to providing excellent customer care, and we’ll do whatever we can to ensure you are completely satisfied with our products and services.

At Sweetpea & Sage, we understand the importance of protecting your personal information and we are committed to maintaining your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our online store.

Information We Collect:

When you visit our website, we may collect certain information about you, such as your name, email address, phone number, and postal address. This information is collected when you voluntarily provide it to us through our contact forms, newsletter sign-up, or when you make a purchase.

How We Use Your Information:

The information we collect is primarily used to process your orders, provide customer support, and improve our services. We may also use your information to send you promotional emails or newsletters (if you have opted in to receive them), update you on new products or special offers, and to personalize your shopping experience.

Protecting Your Information:

We take the security of your personal information seriously and have implemented various measures to ensure its protection. Our website is secured with SSL encryption, which safeguards your data during transmission. We also restrict access to your information to only those employees who need it to provide you with our services.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties unless we have your consent or are required by law to do so. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing you with the requested services.

Cookies:

Like many websites, we use cookies to enhance your browsing experience. Cookies are small files that are stored on your computer's hard drive and help us recognize you as a returning visitor. They enable us to remember your preferences, track your shopping cart, and gather anonymous data about your website usage to improve our services.

Your Rights:

You have the right to access, modify, or delete your personal information. If you would like to review, update, or delete any information we hold about you, please contact us using the details provided below.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage you to review this policy periodically.

If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us at anna@sweetpeaandsage.uk. We will be happy to assist you.

Thank you for choosing Sweetpea & Sage. We appreciate your trust in us and are committed to protecting your privacy.

Last updated: 14/08/2023